Online Self-Service Repair Submission
Find the “Contact Us” page on the brand’s official website or WeChat mini-program. You can contact us by phone or fill out the form. Once submitted, we will call you back within 24 hours. You can choose to have your item picked up via courier or ship it yourself to a designated service center. After the service center receives your item, they will inspect it and assess the damage. Some brands will contact you by phone to discuss the cost before proceeding with repairs.
Trade-In Guide
When trading in a product, you can choose the Express Replacement Service. After paying the trade-in fee, we’ll ship the replacement product as soon as our logistics team completes the in-home pickup, saving you the time of a separate shipment.
Parts Purchase Guide
If you need to purchase product parts (such as motors, propellers, bicycle parts, auto parts, etc.), go to the “Parts” page to browse the product list and make your selection.