Frequently Asked Questions About Free Repairs
1. How long does the repair take?
Estimated total time: 5 business days (after successful receipt of the item)
This includes the following steps:
• Confirmation of receipt: It takes approximately 0.5 to 1 business day for XINXIU to enter the item into the system after signing for it.
• Inspection and damage assessment timeframe: Generally 2 to 3 business days after receipt confirmation.
• Payment confirmation timeframe: Once the actual payment amount matches the quote, the payment takes effect immediately upon successful processing. If payment is not shown as received within 1 hour, please contact XINXIU Technical Support for assistance.
• Repair Timeframe: Repairs and testing are completed and the device is shipped approximately 2 business days after payment is confirmed.
If your device requires data analysis during the repair process, the repair cycle will be extended by an additional 1–3 business days.
How are repair costs calculated?
Specific repair costs will be determined based on the results of your device’s inspection. If a non-user-induced performance failure occurs within the warranty period, we will repair or replace your device free of charge, depending on the situation.
For repairs outside the warranty period, you can obtain cost details from the quote.